Last updated: October 20, 2026
At Digitlo, we want customers to feel confident when purchasing our digital learning resources.
Because our products are delivered electronically and may become available shortly after purchase, refunds and cancellations work differently from those for physical products. This policy explains when a refund or cancellation may be considered and what to do if there is a problem with your purchase.
Nothing in this policy is intended to limit any rights that cannot legally be limited or excluded under applicable consumer law.
1. Digital Products
Digitlo sells downloadable digital products, including printable PDF learning resources.
No physical product is shipped unless a product page specifically states otherwise.
Once a digital file has been accessed or downloaded, it cannot be physically returned. For this reason, we generally do not provide refunds simply because a customer changes their mind after receiving access to the product.
For more information about how purchased files are provided, please review our Digital Delivery Policy.
2. Order Cancellations
Digital products may become available soon after successful payment.
For this reason, an order normally cannot be cancelled once access to the purchased digital product has been provided.
If you contact us before the product has been made available or accessed, we will review the cancellation request individually. Cancellation cannot be guaranteed.
Where applicable law provides additional cancellation rights for digital content, those rights will continue to apply.
3. When a Refund May Be Available
Please contact us if:
- you were charged more than once for the same purchase;
- you received a different digital product from the one you ordered;
- the file is corrupted, damaged or cannot be opened and we are unable to provide a working replacement;
- payment was completed but you did not receive access to the purchased product because of an error on our website, and we are unable to restore access;
- the digital product is materially different from the description provided on the product page;
- a refund or another remedy is required under applicable consumer law.
Where possible, we may first try to resolve the issue by restoring access, providing the correct file, supplying a replacement download, or offering reasonable technical assistance.
4. Change of Mind
We generally do not provide refunds when:
- you change your mind after receiving or accessing the product;
- you no longer need or want the resource;
- you purchase a product by mistake after accessing or downloading it;
- you expected features or content that were not stated in the product description;
- you are unable to use the file because of your own printer, device, software or technical limitations where the digital product itself works as described.
Please review the product description, file type, previews and other available information before completing your purchase.
If you believe you made a purchase by mistake and have not accessed or downloaded the digital file, please contact us as soon as possible. We will review the request individually.
5. Problems With Your Download
If you successfully paid for a product but cannot access, download or open the file, please contact us before requesting a refund.
We will make reasonable efforts to resolve the problem, restore your access or provide a working replacement file where appropriate.
For more information about receiving and accessing purchased files, please review our Digital Delivery Policy.
You may also find help with common download and printing questions on our FAQ page.
6. Duplicate Purchases or Payments
If you accidentally purchase the same digital product more than once, or believe you have been charged twice for the same order, please contact us with the relevant order details.
Once we verify a genuine duplicate purchase or duplicate payment, we may refund the duplicate transaction.
7. Failed Payments
If a payment fails but an amount appears to have been deducted from your account, your bank, card issuer, UPI provider or payment service may automatically reverse the transaction.
Please allow the normal processing time communicated by your payment provider.
If the amount is not reversed within that timeframe, contact us with the relevant order or payment details so we can review the transaction.
Please do not send sensitive payment information such as full card numbers, CVV codes, passwords or UPI PINs.
8. Sale and Promotional Products
Products purchased during a sale, discount or promotion are covered by the same refund policy as regularly priced products.
Purchasing a discounted product does not remove any rights you may have under applicable consumer law.
9. Exchanges
Because Digitlo products are digital downloads, traditional product exchanges do not normally apply.
If you received the wrong file because of an error on our part, we will provide the correct digital product.
10. Refund Review and Processing
We aim to acknowledge refund-related requests within 2 business days.
If a refund is approved, we aim to initiate it within 5–7 business days.
Approved refunds will normally be returned to the original payment method used for the purchase.
After we initiate the refund, your bank, card issuer, UPI provider or payment service may require additional time before the amount appears in your account. These external processing times are outside Digitlo’s control.
11. Consumer Rights
Consumer rights for digital products can vary by country or region.
Where applicable law gives you rights relating to faulty, misdescribed or undelivered digital content, those rights will apply.
In some jurisdictions, cancellation rights for digital content may change once immediate digital delivery begins and the relevant legal requirements have been met.
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.
12. How to Contact Us
If you believe there is a problem with your purchase, payment, download or refund, please contact us through our Contact Us page or by email and include:
- your name;
- the email address used for the order;
- your order number, if available;
- a brief description of the problem.
Email: hello@digitlo.com
Website: https://digitlo.com
We will review your request and respond as soon as reasonably possible.