Privacy Policy

Last updated: October 20, 2026

Digitlo respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit https://digitlo.com, create an account, place an order, contact us, or otherwise use our website, and how we may use, store and share that information.

Nothing in this policy is intended to limit any privacy rights available to you under applicable law.

1. Information We May Collect

Depending on how you use Digitlo, we may collect information that you provide directly to us, including:

  • your name;
  • email address;
  • phone number;
  • billing address;
  • country, state, city and postal code;
  • account information;
  • order and purchase information;
  • messages or enquiries you send to us;
  • information connected with digital-product access or downloads.

Our website may also automatically collect limited technical information such as:

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • website activity and technical logs;
  • cookies or similar technologies necessary for website functionality.

We aim to collect only information reasonably necessary to operate Digitlo, process orders, provide digital products, support customers, maintain security and meet legal or administrative requirements.

2. Information Collected When You Place an Order

When you purchase a Digitlo product, we may collect information required to process and manage your order, including:

  • your name;
  • email address;
  • phone number;
  • billing details;
  • products purchased;
  • order number;
  • order history;
  • payment status;
  • transaction-related information provided by our payment processor.

We may use this information to:

  • process and manage your order;
  • provide access to purchased digital products;
  • send order confirmations and download information;
  • respond to order or payment enquiries;
  • manage refunds or payment problems;
  • maintain transaction and business records.

3. Payments

Payments on Digitlo may be processed through Razorpay.

Razorpay may collect and process information needed to complete your transaction according to its own privacy policy and terms.

Digitlo does not normally receive or store sensitive payment credentials such as:

  • full card numbers;
  • card CVV codes;
  • banking passwords;
  • UPI PINs.

We may receive limited transaction information from the payment provider, such as payment status, transaction reference, payment method or other information necessary to manage your order.

Please never send sensitive payment credentials to Digitlo by email or through customer-support messages.

4. Customer Accounts

If you create an account on Digitlo, we may store information associated with your account, including:

  • your name;
  • email address;
  • billing information;
  • order history;
  • eligible digital downloads.

You may be able to view or update certain account information through the My Account section of the website.

You are responsible for keeping your account credentials secure.

5. Orders and Digital Downloads

When you purchase a digital product, we may retain information connected with your order and download access.

Digital products may be made available through:

  • the order confirmation page;
  • your Digitlo account;
  • a download link sent by email;
  • another delivery method shown during checkout.

We use this information to provide access to your purchase, maintain transaction records and assist if you experience a download problem. For more information about how digital purchases are delivered, please review our Digital Delivery Policy.

6. Contact Forms and Customer Support

When you contact Digitlo through our Contact Us page or by email at hello@digitlo.com, we may collect the information you provide, such as:

  • your name;
  • email address;
  • message;
  • order number or other relevant order details.

We use this information to respond to:

  • product enquiries;
  • order questions;
  • download problems;
  • refund requests;
  • payment issues;
  • technical or customer-support requests.

7. How We Use Personal Information

We may use personal information to:

  • operate and maintain Digitlo;
  • process purchases and payments;
  • provide digital products and downloads;
  • create and manage customer accounts;
  • communicate about orders;
  • provide customer support;
  • process eligible refunds;
  • investigate duplicate, failed or disputed transactions;
  • maintain website security;
  • prevent fraud, misuse or unauthorised activity;
  • improve website functionality and customer experience;
  • maintain accounting and business records;
  • comply with legal, tax or regulatory obligations.

We do not use personal information for unrelated purposes without an appropriate reason or permission where required.

8. Emails

We may send transactional emails relating to your use of Digitlo, including:

  • order confirmations;
  • payment notifications;
  • download information;
  • account-related messages;
  • customer-support replies;
  • important service notices.

These communications are necessary for providing the services you request.

If Digitlo introduces optional marketing emails in the future, we will provide an appropriate way to subscribe and unsubscribe.

9. Cookies and Similar Technologies

Digitlo may use cookies and similar technologies necessary for features such as:

  • shopping cart and checkout;
  • customer login;
  • account sessions;
  • website security;
  • remembering certain preferences;
  • maintaining essential website functionality.

Third-party services used on Digitlo may also set cookies in accordance with their own policies.

If we introduce optional analytics, advertising or other non-essential tracking technologies in the future, we will update this Privacy Policy and provide any consent controls required by applicable law.

10. Analytics

Digitlo may use analytics services in the future to understand how visitors use the website and to improve site performance and customer experience.

If we enable an analytics provider that collects personal information or uses optional tracking cookies, we will update this Privacy Policy and any required cookie or consent settings accordingly.

11. Third-Party Service Providers

Digitlo may use third-party providers to help operate the website and provide our services.

These may include providers for:

  • payment processing;
  • website hosting;
  • email services;
  • website security;
  • ecommerce functionality;
  • technical infrastructure;
  • analytics, if enabled in the future.

These providers may process personal information where necessary to provide their services.

Payment processing may be provided by Razorpay, while other services may be provided by our hosting, email, ecommerce or technical providers.

Each provider may operate under its own privacy policy and data-handling practices.

12. Sharing Personal Information

We may share personal information where reasonably necessary with:

  • payment processors;
  • hosting providers;
  • email service providers;
  • ecommerce and technical service providers;
  • security providers;
  • professional advisers where necessary;
  • government, regulatory or legal authorities where required by law.

We do not sell customer personal information.

13. How Long We Keep Information

Different types of personal information may be retained for different periods depending on why the information was collected.

We may retain information for as long as reasonably necessary to:

  • provide customer support;
  • maintain order and transaction records;
  • manage digital-download access;
  • comply with accounting, tax or legal requirements;
  • resolve disputes;
  • prevent fraud;
  • maintain website security;
  • enforce our agreements.

Some customer-account and order information may also be retained or removed according to the privacy and retention settings configured within our ecommerce systems.

When information is no longer reasonably required, we may delete or anonymise it where appropriate.

14. How We Protect Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include website security controls, account protection, secure hosting and access restrictions.

However, no online service, internet transmission or electronic storage system can guarantee absolute security.

You are also responsible for protecting your own account credentials and devices.

15. Children’s Privacy

Digitlo provides educational resources that may be used by children, but purchases, customer accounts and payment transactions are intended to be managed by adults such as parents, guardians, teachers or other responsible purchasers.

We do not knowingly require children to provide personal information through our checkout or customer-account features.

If you believe a child has provided personal information to Digitlo without appropriate authorisation, please contact us at hello@digitlo.com so we can review the situation.

16. International Processing

Some service providers used by Digitlo may process or store information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards or contractual measures may be used for international processing or transfers of personal information.

17. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • request access to certain information we hold about you;
  • request correction of inaccurate information;
  • request deletion of certain personal information;
  • request restriction of certain processing;
  • object to certain uses of your information;
  • withdraw consent where processing is based on consent.

These rights may be subject to legal exceptions. For example, we may need to retain certain order or transaction records for accounting, fraud-prevention or legal purposes.

To make a privacy-related request, contact:

hello@digitlo.com

We may need to verify your identity before completing certain requests.

18. Third-Party Links and Embedded Content

Digitlo may contain links to third-party websites or, in the future, embedded content provided by third parties.

Third-party websites and services have their own privacy and security practices.

Digitlo is not responsible for how third parties collect or use information after you leave our website or interact directly with their services.

We encourage you to review their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, business practices or legal requirements change.

The latest version will be published on this page together with the updated revision date.

20. Contact Us

If you have questions about this Privacy Policy, your personal information or a privacy-related request, please contact:

Digitlo
Email: hello@digitlo.com
Website: https://digitlo.com