Last updated: October 20, 2026
Digitlo sells downloadable educational resources that are delivered electronically.
Unless a product page specifically states otherwise, no physical product will be shipped or delivered by courier or post.
This policy explains how customers receive their purchased digital products and what to do if access is delayed or unavailable.
1. Digital Products
Products available through Digitlo may include printable worksheets, learning packs, PDF resources and other downloadable educational materials.
The product page will provide information about the format and contents of the resource before purchase.
Because these are digital products, no shipping address is used for physical delivery and no shipping charges apply unless clearly stated otherwise for a particular product.
2. When Digital Access Is Provided
Access to a purchased digital product is normally provided after successful payment has been confirmed.
Depending on the order and website functionality, access may be available through one or more of the following:
- the order confirmation page;
- your Digitlo My Account area;
- a download link sent to the email address provided during checkout;
- another electronic delivery method clearly explained during checkout.
Automated processing is usually quick, but occasional delays may occur because of payment confirmation, email delivery, website maintenance or other technical issues.
3. Successful Payment Is Required
Digital access is provided only after the payment system confirms that the transaction has been successfully completed.
If a payment is:
- pending;
- declined;
- cancelled;
- unsuccessful;
the digital product may not become available until successful payment is confirmed.
If money appears to have been deducted but your payment was not confirmed, please refer to our Refund & Cancellation Policy or contact us for assistance.
4. Email Address
Please provide a valid and accessible email address during checkout.
We may use this address to send:
- order confirmation;
- payment information;
- digital-download access;
- important information relating to your purchase.
If you do not receive an expected email, please check your spam, junk or promotions folders before contacting us.
5. Access Through Your Digitlo Account
Where account-based downloads are available, eligible purchases may appear in the My Account section of Digitlo.
You are responsible for keeping your account login details secure.
If an eligible purchase does not appear in your account after successful payment, please contact us.
6. Download Problems
If you successfully complete payment but cannot access or download your purchased product, please contact:
When contacting us, please provide:
- your name;
- the email address used for the order;
- your order number, if available;
- a brief description of the problem.
We will make reasonable efforts to restore access or provide the correct digital file.
7. Missing Download Email
If you do not receive a download or order email after successful payment:
- check your spam or junk folder;
- confirm that you entered the correct email address during checkout;
- check your Digitlo account, if applicable;
- contact us at hello@digitlo.com if you still cannot access your purchase.
Please do not place another order simply because the first download email has not arrived unless you have confirmed that the original transaction failed.
8. Incorrect or Corrupted Files
If the file you receive is incorrect, corrupted or cannot be opened, please contact us.
Where appropriate, we will first try to:
- provide the correct file;
- provide a replacement download;
- restore access to the purchased product;
- assist with a reasonable technical issue relating to the file.
If we cannot resolve a genuine delivery or product problem, the matter will be reviewed in accordance with our Refund & Cancellation Policy.
9. Device, Software and Printing Requirements
Customers are responsible for having suitable devices, software and printing equipment where required to use the purchased resource.
Product pages will identify the file format or other important product information where applicable.
Screen colours and printed results may vary depending on the device, printer, paper, ink and print settings used.
10. Download Availability
Digital files should be downloaded and stored safely after purchase.
Where download limits, account-access conditions or availability periods apply, they may be communicated through the product page, order information, customer account or applicable product licence.
We recommend keeping a personal backup copy for your permitted use.
11. No Physical Shipping
Digitlo’s downloadable products are delivered electronically.
You should not expect:
- a parcel;
- courier delivery;
- postal delivery;
- printed worksheets or books;
unless a product page specifically states that a physical product is being sold.
12. Refunds and Cancellations
Digital-product refunds and cancellations are handled according to our Refund & Cancellation Policy.
A delivery problem does not necessarily require a refund if we can successfully restore access or provide the correct working file.
Nothing in this policy limits any rights or remedies available under applicable consumer law.
13. Contact Us
If you have questions about digital delivery or experience a problem accessing a purchased product, please contact:
Digitlo
Email: hello@digitlo.com
Website: https://digitlo.com